Latest articles & insights

The Real Problem Behind Misrouted Requests

Misrouted requests aren't just an IT problem. They're a symptom of a support experience that expects people to know where to go for help. Learn why more training won't solve the problem and how to offer a better support experience.

Why Your District IT Team Keeps Receiving Misrouted Requests

District IT teams spend too much time reviewing, rerouting, and coordinating requests that belong elsewhere. Learn why misrouted requests happen, why more training isn't enough, and how you can make it easier for teachers and staff to get the help they need.

The Hidden Side of the K-12 IT Staffing Challenge

Many school district IT teams spend as much time coordinating work as they do solving technical problems. When you uncover this hidden support work, you can see how overwhelmed IT teams may be more than just a staffing issue.

Why Do So Many School District Questions and Issues End Up with IT?

Many school district questions and issues end up with IT, even when they aren't technology related. Learn why IT becomes the default destination for support requests, how fragmented support experiences contribute to IT overload, and what districts can do to make it easier for people to get help.

How People Became the Middleware Behind District Operations

School district operations have become too dependent on manual coordination. This blog explores how district teams became the “middleware” holding disconnected systems and workflows together and why intelligent orchestration is emerging as a more sustainable approach to district operations.

Why District Support Requests Come In Through Too Many Channels

District support requests often arrive through email, phone calls, hallway conversations, and other channels. This creates an unnecessary manual coordination burden for support teams. Learn how districts can reduce this manual coordination and improve support experiences.

Your Helpdesk Is Full. And Most of It Didn’t Need to Be a Ticket.

Most helpdesk overload isn't a capacity problem. It's a model problem, and the fix starts with rethinking what should become a ticket in the first place.

How to Reduce IT Helpdesk Tickets in Schools

School IT teams are dealing with unnecessary work entering the helpdesk every day. This post explains why ticket volume keeps growing and outlines five practical ways to reduce it by handling routine requests differently, improving intake, and minimizing the effort required to support each request.

What is Operational Intelligence for K-12 Districts?

Operational intelligence helps K-12 districts see operations clearly, move work forward, and make smarter decisions. By connecting data, automating workflows, and generating real-time insight, districts can reduce manual coordination, surface risks earlier, and improve how operations run without adding more tools or burdening already stretched teams.

The Data Is There. That's Not the Problem.

Most districts are not missing data. They are missing any practical way to use it without pulling it together by hand. Marc Elliott, CIO of Olympia School District, breaks down why that manual coordination is the real cost driving burnout, bad decisions, and operational risk across K-12 districts.

How K-12 School Districts Can Replace Manual Work with Operational Intelligence

The operational side of K-12 has been overlooked for too long. Every category in education has seen real investment and real innovation except this one. District IT and operations teams are managing more complexity than ever with tools that were never designed to work together. This is why we built schoolOS.