Your queue is full of work that is not yours.

HR forms, facilities requests, website questions. They land with IT because nobody knows where else to go. schoolOS gives your district one front door, so only IT work reaches you.

Send a ticket export. See where requests stall. No meeting.

A coworker hands a district IT director a folder of HR paperwork while another waits with a clipboard
Monday 7:42 AM
Incoming requests···
Projector in Room 12 is deadOpenIT
Where do I submit a W-4?RoutedHR
When is the next board meeting?AnsweredAI
Only the projector reached your queue.
Our design partners
Olympia School District logoOlympia School District
Lower Moreland Township School District logoLower Moreland Township SD
Ladue School District logoLadue School District
Massac Unit School District #1 logoMassac Unit SD #1
Olympia School District
Lower Moreland Township SD
Ladue School District
Massac Unit SD #1
1 in 3
edtech leaders say their district is understaffed for tech support.
CoSN State of EdTech, 2026
Silos
between departments are the second biggest barrier to getting things done. Only budget ranks higher.
CoSN State of EdTech, 2026
46%
of student laptops get replaced within four years. The rest keep aging.
CoSN State of EdTech, 2026
The reality

More work every year. Same team to carry it.

More devices. More requests. Your team fills the gap by working longer. We call that Hidden Work.

Tickets23 this week···
6112How do I connect to the printer?New
6108How do I connect to the printer?New
6101How do I connect to the printer?Open
6094How do I connect to the printer?Solved
01

Repetitive questions

The same questions every week, answered by hand.

6061 · The AC is out in the gym2 days lost
TS
Assigned to ITMon 8:12 AM
JM
Reassigned to OfficeTue 2:40 PM
AK
Reassigned to FacilitiesWed 9:05 AM
02

Misrouted requests

Other teams' work lands in your queue.

Inbox0 status updates···
JMFwd: Fwd: RE: projector still out?9:41
AKRE: RE: any update on this?Tue
TSRE: checking in againMon
DMRE: who owns this one?Fri
03

Manual coordination

Chasing updates and forwarding emails. It never shows up in a report, and it eats the day.

What changes

Requests stop becoming tickets.

The goal is a smaller queue, not a faster one.

Answer

The ticket never exists

Routine questions get answered at the front door. The knowledge base builds itself from your content.

Route

Right team, first time

Real issues reach the right team with full context. No more reassigning.

Automate

The work runs itself

schoolAutomate runs routine workflows across the tools you already own. Now in design partner pilots.

schoolAssets Co Pilot

Stop running reports. Ask.

Ask in plain English and get the answer. No export, no pivot table.

Google AdminIntuneJamf
See schoolAssets
Co Pilot
Which iPads at the high school are out of warranty?
You • 9:41 AM
38 iPads at Lincoln High are out of warranty.
LocationExpired
Cart B, Science wing14
Library checkout pool13
Special education11
schoolOS • 9:41 AM
What does next year's refresh cost?Which devices haven't checked in for 60 days?
Ask Co Pilot anything...↑

schoolOS is the first platform I've seen that actually addresses how operations work in practice.

ME
Marc ElliottCIO, Olympia School District, WA
Olympia School District
18,385
tickets analyzed
42%
of tickets were deflectable

"schoolOS is the first platform I've seen that actually addresses how operations work in practice."

MEMarc Elliott
CIO, Olympia School District, WA
Why it is different

Most tools make the queue faster. schoolOS makes it smaller.

A helpdesk helps you work through the queue. schoolOS keeps requests out of it.

The question
Most helpdesk tools
schoolOS
Who writes the knowledge base?
Your team writes and maintains articles.
It builds itself from district content. Your team reviews.
Where do parent and staff questions go?
Through a staff member, then into a ticket.
Answered at the front door. Routed only when a person is needed.
Who routes the request?
A person reads it and reassigns it.
AI reads urgency and context and sends it to the right team the first time.
How do you get a number out of it?
Run a report, export it, build the pivot table.
Ask the Co-Pilot in plain English and get the answer.
Who builds the workflows?
Admins configure rules per team and campus.
Describe it in plain language and it gets built. Coming soon with schoolAutomate.
Rip and replace?
Migrate everything first.
Start on top of what you run today. Consolidate later if you choose. Never mid year.

Common questions

Do we have to replace our helpdesk?

No. Most districts start with schoolAgent in front of the helpdesk they already run. Consolidating ticketing and assets onto schoolOS is a later choice, not a day one requirement.

How much work is setup?

schoolAgent starts by crawling your public website. Integrations with your SIS, MDM, and helpdesk follow. Most districts are live in hours, not months.

What does the AI touch?

Assets, tickets, and operational workflows. It never touches academic records, behavioral records, or anything that decides a student's outcome. It is trained without PII, and a person stays in command of consequential actions.

Does it cover phone calls?

No. schoolOS runs on web, chat, email, and portal. Districts see call volume drop because the front door becomes the fastest way to get an answer.

Is schoolAutomate available today?

schoolAutomate is in pilots with design partner districts. If your team runs a workflow by hand that you want built, apply to the design partner program.

For IT Leaders

See where your queue loses time

Send a ticket export. We show you where the time goes. No meeting.

Get a ticket analysis
schoolHelpdesk ticket queue