Students find the librarian. Parents call the front office. Teachers guess which queue a broken window goes in. The tool works because your people make it work, and none of that shows up in a report.
Five questions. Nothing to fill in. Nobody sees your answers but you.
Olympia School District
Lower Moreland Township SD
Ladue School District
Massac Unit SD #1Olympia School DistrictLower Moreland Township SDLadue School DistrictMassac Unit SD #1Half the people who ask your district for help never will. So their questions find a person instead, and that work never becomes a ticket.
A front door built for a district answers people who will never log in and sends real issues to the right team the first time.
Students, families, and staff get answers from your own district content, at any hour, without a login.
Requests reach IT, Facilities, HR, or the front office with context. Nobody has to guess the queue.
schoolAgent works in front of the help desk you already run. Nothing gets replaced and nobody retrains.
"schoolOS is the first platform I've seen that actually addresses how operations work in practice."
A business help desk organizes the queue. Your district needs fewer things in it.
Marc's advice to other IT leaders is simple. Before you change anything, look closely at the work that keeps coming back. Five questions and a few minutes with your team.
Name the three or four people nobody assigned. The librarian, the front office, the tech everyone texts.
Ask your help desk staff for their top five. Write them down the way people actually ask them.
Ask your techs for an honest guess at the share of calls meant for HR, payroll, or Facilities.
Follow one request from the first question to the fix. Count the handoffs along the way.
Pick the project that keeps slipping. That is what this work costs you today.
Want a number to go with your answers? The Hidden Work Calculator turns them into hours.
Open the calculatorThey assume every requester has an account and knows which team owns the problem. In a district, students, families, and many staff never log in, and requests cross IT, Facilities, HR, and transportation.
Yes. We can build a working version of schoolAgent from your public website so you can watch it answer real questions. It runs alongside your current help desk, and your team does not have to set anything up.
Assets, tickets, and operational workflows. It never touches academic records, behavioral records, or anything that decides a student's outcome. It is trained without PII, and a person stays in command of consequential actions.
No. schoolOS runs on web, chat, email, and portal. Districts see call volume drop because the front door becomes the fastest way to get an answer.
No. Most districts start with schoolAgent in front of the help desk they already run. Moving ticketing and assets onto schoolOS is a later choice, not a day one requirement.
For district IT teams
We read your public site the way a parent would and show you which common questions it answers and where people get stuck. Nothing needed from your team.
Get a free site review
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