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New Service Webinar
Tuesday, October 13 · 12:00 PM Central · Zoom

One Front Door for District Support

See how schoolAgent answers routine questions before they become tickets and routes the rest to the right team, on top of the tools your district already runs.

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What you will learn

Most support problems are navigation problems.

Support requests rarely start in the right place, so district IT and operations teams spend hours rerouting work across disconnected systems. Rich Watson breaks down where that volume comes from and what districts are doing about it.

60 min
live session
with Q and A
0
systems to rip
and replace
01
Where hidden work starts
Why the department that receives a request is rarely the department that owns it.
02
Requests worth working
How to separate real work from the requests that should never have become tickets.
03
What districts recover
What happens when routine questions get answered at intake, and what that means for a team of three or four.
04
No rip and replace
How to add an intake layer without touching your helpdesk, directory, or workflows, and what a realistic first thirty days looks like.
05
schoolOS and WiscNet
What sits behind schoolAgent in the broader platform, and what the new WiscNet agreement means for member districts.

Save my seat

One hour with Rich Watson, lunch on us.

The first 25 people who register and attend receive $25 toward lunch.

One more step.

Zoom sends the join link, so finish your registration there. Same name and email, takes ten seconds.

Tuesday, October 13 at 12:00 PM Central. The recording will be posted on this page after the session.

Watch the recording

Recorded live on October 13, 2026.