Most districts hear the same thing. People don't know where to go for help. So we looked up three everyday requests on richmond.k12.nc.us, the way a teacher, a parent and a custodian would. About 90 seconds.
Get the full list for richmond.k12.nc.usMade by the schoolOS team from your public website. The schoolAgent scenes are a concept view.
The Technology page has a Work Orders sign in. The Maintenance page lists audio and visual repairs, projectors included. One projector, two possible doors.
The answer is one line on the School Fees page. The next step is a phone call to the school.
The Maintenance page plainly lists everything the team covers, heating included. On the site, the way to ask is a phone number.
Your site already has good answers, like the School Fees page and the Maintenance service list. schoolAgent answers from that content and hands everything else to the help desk you already run, with the room, the issue and a photo attached. Your current help desk stays. Your 2026 to 2031 strategic plan calls for efficient operations across maintenance and technology, and two way communication with families. One front door serves both. It is trained without student PII, and a person stays in command.
We looked up a handful of everyday requests on richmond.k12.nc.us the way a teacher, parent or custodian would. What we found is common. Each department added its own tools over the years. Everything here comes from your public website, and we haven't posted it anywhere. The schoolAgent scenes are a concept view.
That's what Olympia's technology team found when they looked at their own help desk tickets. Same kind of questions, landing in the same place.
For the Richmond County Schools technology team
We'll send you everything we found on richmond.k12.nc.us, what the site answers and where people get stuck. Nothing needed from you.
Send me the list
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