Most districts hear the same thing. People don't know where to go for help. So we walked ksd.org the way a teacher, a parent and a custodian would. About 90 seconds.
Get the full list for ksd.orgMade by the schoolOS team from your public website. The schoolAgent scenes are a concept view.
On ksd.org a teacher goes to Staff, then Information Technology and Support, then signs in to a separate portal, finds the help desk icon and opens a ticket.
Operations has a section for Facilities Requests and Work Orders. For a leak, the path is a phone call.
Bus Routes sends families to an outside app, or to route PDFs listed school by school.
Your site already has good answers, like how early to be at the bus stop. schoolAgent answers from that content and sends everything else to the right team with the details attached. One place to ask. Your team keeps the work that needs them.
We walked a handful of everyday questions through ksd.org the way a parent or staff member would. What we found is common. Most districts add systems over time, from different teams. Everything here comes from your public website, and we haven't posted it anywhere. The schoolAgent scenes are a concept view.
That's what Olympia's technology team found when they looked at their own help desk tickets. Same kind of questions, landing in the same place.
For the Kennewick technology team
We'll send you everything we found on ksd.org, what the site answers and where people get stuck. Nothing needed from you.
Send me the list
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