Most districts hear the same thing. People don't know where to go for help. So we walked gresham.k12.or.us the way a teacher, a parent and a custodian would. About 90 seconds.
Get the full list for gresham.k12.or.usMade by the schoolOS team from your public website. The schoolAgent scenes are a concept view.
On gresham.k12.or.us it's Departments, then Technology Services, then Technology Support for Staff. A teacher can call an extension or open a ticket in a separate system with its own sign in.
Work orders go through a separate requester login. The other option is a phone call or an email.
Bus Route Lookup sends families to an outside tool with a login and an exact address format.
Your site already has good answers, like where parents and students go for tech help. schoolAgent answers from that content and sends everything else to the right team with the details attached. One place to ask. Your team keeps the work that needs them.
We walked a handful of everyday questions through gresham.k12.or.us the way a parent or staff member would. What we found is common. Most districts add systems over time, from different teams. Everything here comes from your public website, and we haven't posted it anywhere. The schoolAgent scenes are a concept view.
That's what Olympia's technology team found when they looked at their own help desk tickets. Same kind of questions, landing in the same place.
For the Gresham Barlow technology team
We'll send you everything we found on gresham.k12.or.us, what the site answers and where people get stuck. Nothing needed from you.
Send me the list
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